Privacy Policy

Privacy Policy

In connection with the use of its website www.lesarmentdor.com and its associated services, The Golden Sarment, as the controller, is likely to collect and process personal data concerning users.

Sarment d'Or attaches particular importance to the protection of the privacy and personal data of its customers, prospects and visitors.
The treatments implemented comply with applicable regulations, including:

  • the Law No 78-17 of 6 January 1978 as amended, said « Information technology and freedoms »,

  • on Regulation (EU) 2016/679 of 27 April 2016Says GDPR.

1. Treatment Officer

The data controller is:

The Golden Sarment
Legal form: SARL
Head office : 4 rue du Cerf 68340
E-mail address: contact@lesarmentdor.com
Tel. 0310065106

2. Our data protection commitments

The Golden Sage is committed to ensuring a high level of protection of the personal data it processes.

As such, we ensure that personal data is:

  • collected and treated in a manner lawful, fair and transparent ;

  • used for specific, explicit and legitimate purposes ;

  • adequate, relevant and limited what is strictly necessary;

  • accurate and up-to-date, with rectification or deletion if necessary;

  • preserved for time limit, proportionate to the purposes pursued.

Appropriate technical and organisational measures are put in place to ensure data security from the time of processing design.

Our providers and subcontractors are contractually bound to comply with strict confidentiality and data protection obligations.

3. Personal data collected

3.1. Depending on the services used

Data likely to be collected vary according to the use of the site and the services offered. These may include the following categories:

  • identification and contact data (name, first name, e-mail address, telephone number);

  • hotel or restaurant reservations information;

  • exchanges via contact forms or e-mail;

  • navigation data (pages consulted, date and time of consultation, IP address);

  • Invoicing and payment data, where applicable.

Some data may also be collected indirectly when the user interacts with the content of the Golden Sarment on third party social platforms or networks.

3.2 Data on minors

The site and the services offered are not intended for a minor public.
The Golden Sarment does not knowingly collect personal data concerning persons under the age of 18 without the prior consent of the holders of parental authority.

4. Method of data collection

Personal data may be collected in particular:

  • when browsing the site;

  • when booking or requesting information;

  • when filling in a form;

  • during an exchange by e-mail or telephone with the establishment.

IP address

When visiting the site, certain technical data, such as IP address, may be stored for security, statistics and site improvement purposes. These data shall be treated anonymously where possible.

5. Use of cookies

The site may use cookies or tracers to:

  • ensure the proper functioning of the site;

  • measuring audience and performance;

  • improve user experience.

The user is informed of the use of cookies via a dedicated banner on his first visit and can manage his preferences at any time.

For more information, the user is invited to consult the Cookie Policy.

6. Purposes of treatment

The personal data collected are used in particular for:

  • the management of reservations and services offered by the institution;

  • processing requests and exchanges with users;

  • improving services and customer experience;

  • compliance with legal, accounting and tax obligations;

  • management of the customer relationship.

When required, treatment is based on the consent the user.

7. Shelf life

Personal data shall be kept for a period not exceeding that necessary for the purposes for which they are processed, and in accordance with the legal obligations in force.

Indicative:

  • customer relationship data: duration of relationship, then limited archiving;

  • billing data: legal retention period;

  • navigation data and cookies: Maximum 13 months.

8. Data recipients

Personal data are intended exclusively for:

  • the authorized personnel of the Sarment d'Or;

  • technical providers or partners strictly involved in the services offered (accommodation, reservation, payment).

No data are sold or transferred to unauthorized third parties.

9. Data transfer outside the European Union

In the event that data are processed outside the European Union, the Sarment d'Or shall ensure that appropriate safeguards are in place to ensure a level of protection consistent with GDPR requirements.

10. Rights of data subjects

In accordance with existing regulations, everyone has the following rights:

  • right of access;

  • right to rectification;

  • right to erase;

  • right of opposition;

  • right to limitation of treatment;

  • right to data portability;

  • the right to withdraw consent at any time.

Requests can be sent by e-mail or mail to:

The Golden Sarment
4 rue du Cerf, 68340 Riquewihr

contact@lesarment.com

A response will be provided within a maximum of one month.

Everyone also has the right to lodge a complaint with the CNIL.

11. Data security

The Golden Sarment shall implement all necessary measures to ensure the security, integrity and confidentiality of personal data and to prevent unauthorized access, loss or alteration.

The user is invited to adopt responsible practices, including the protection of his identifiers.

12. Opposition to the call-up

In accordance with the regulations, the user may register on the list of objections to the call-up Block :
https://www.blocktel.gouv.fr

13. Modification of the Privacy Policy

The Golden Sarment reserves the right to amend this Privacy Policy at any time in order to adapt it to legal, regulatory or technical developments.
The applicable version is that published on the website.

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